Refund policy
Replace & Return
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at blacksheepdesigns4@gmail.com. We will check and have the product replaced or refund your money whichever is preferred. Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will check and have the product replaced or refund your money whichever is preferred. Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.
Exceptions
You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.
In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.
We only make use of reliable courier companies and/or Speed Post. Black sheep Designs is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of Black Sheep Designs. We shall endeavor to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.
In the unlikely event that delivery is not possible for any reasons outside the control of Black Sheep Designs, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancellation :
Please mail us at blacksheepdesigns4@gmail.com for cancellation request if your order has not been shipped yet.
- Orders can be cancelled only if it has not been shipped from our warehouse.
- Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
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Once shipped, we will not consider cancellation requests.
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If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.
Customer Service Policy
Black Sheep Designs is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-14 business days; in the event that an ordered item is not available, or we are unable to fulfill your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item, a backorder or a full refund, as the case maybe.
Care Instructions
If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product.
Measurements/dimensions of products
Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes slightly vary.
Legal Information
This website is expressly operated by Black Sheep Designs. Unless otherwise noted, all design and content featured on blacksheepdesigns.in - including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by Black Sheep Designs. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use.
Any copying, dissemination, reproduction, publication, display or use of the above-said Intellectual Property (IP) Rights, whether partly or in full, without the permission of Black Sheep Designs, is prohibited and will be considered as violation of the IP rights of Black Sheep Designs.
Limitation of Liability
Given the unpredictability of technology and the online environment, Black Sheep Designs does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Black Sheep Designs shall not be liable for damages of any kind related to your use of or inability to access this website.
Inaccuracies
We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on blacksheepdesigns.in may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at blacksheepdesigns.in is listed at an incorrect price due to photo graphical error, typographical error or error in pricing information from our suppliers, Black Sheep Designs shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Black Sheep Designs shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card / debit card / bank account charged. If your credit card has already been charged for the purchase and your order is cancelled, Black Sheep Designs shall issue a credit to your credit card account in the same amount.
Availability, Product Information, Pricing & Colors
When an item featured on blacksheepdesigns.in is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Most Black Sheep Designs products displayed on the website are available while supplies last.
Black Sheep Designs products are manufactured locally. We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.
Indemnification
You agree to indemnify, defend, and hold harmless Black Sheep Designs, its officers, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Correspondence
Although we will make every effort to respond quickly to applicable email's, messages, Black Sheep Designs is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions